Overview
Tidio — AI customer service for ecommerce that sells and resolves
Tidio is an AI-powered customer service platform for e-commerce businesses, combining live chat, AI chatbot (Lyro), and email. Lyro AI handles up to 70% of customer questions automatically, while agents get AI assistance for the rest. Integrates natively with Shopify, WooCommerce, and BigCommerce.
Lyro AI chatbot
Live chat
Email integration
Shopify/WooCommerce native
Features & capabilities
Everything it does, in plain English.
FeatureLyro AI chatbotIncluded
FeatureLive chatIncluded
FeatureEmail integrationIncluded
FeatureShopify/WooCommerce nativeIncluded
FeatureVisitor trackingIncluded
API AccessProgrammatic access available for developers.Available
PlatformsWeb · iOS · Android
The honest take
Where it shines, where it stumbles.
✓ Pros
- ✓Excellent e-commerce integration
- ✓Lyro AI impressive
- ✓Good free tier
! Watch-outs
- !Lyro AI limited on free plan
- !Limited to simpler queries
Who it's for
Where Tidio pays for itself fast.
— Use case
E-commerce customer service
— Use case
Lead capture
— Use case
Order tracking support
— Use case
FAQ automation
Community reviews
Share your take on Tidio
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Z
★★★★★
5 months ago
Needs a lot of improvement
Lots of bugs and issues. It integrates well with VS Code / Slack / Notion — my daily drivers. The free tier is genuinely generous compared to competitors. The learning curve was steeper than expected.
S
★★★★★
6 months ago
Okay product, not amazing
Mixed feelings, but ultimately positive. The free tier is genuinely generous compared to competitors. My only complaint is the pricing could be more competitive.
S
★★★★★
6 months ago
Very useful, mostly polished
Very good, with a few rough edges. The free tier is genuinely generous compared to competitors. Performance is fast — no noticeable latency even on large inputs. My team is very happy with the results.
K
★★★★★
7 months ago
Worth every cent
Exceeded all my expectations. The customization options let me tailor it to my exact workflow. The free tier is genuinely generous compared to competitors. Highly recommend.
B
★★★★★
7 months ago
Mixed experience overall
Useful but frustrating at times. The interface is intuitive enough that I didn't need to read any docs. Customer support responded within hours and solved my issue.
A
★★★★★
8 months ago
Has potential, needs polish
Has potential, but needs polish. Performance is fast — no noticeable latency even on large inputs. Performance is fast — no noticeable latency even on large inputs.
N
★★★★★
10 months ago
A must-have for any professional
Seriously impressive. The free tier is genuinely generous compared to competitors. The ROI was clear within the first week of using it. Best tool in this category, hands down.
A
★★★★★
11 months ago
Useful and reliable
Very good, with a few rough edges. The API is well-documented and easy to work with. I use this daily and it's become essential to how I work. Pricing is fair for the value you get. A few missing integrations I'd like to see added. Would recommend to anyone in my industry.
S
★★★★★
1 years ago
Strong product overall
Does what it promises and does it well. I've recommended this to at least 10 colleagues already. The collaboration features are genuinely well thought-out. I use this daily and it's become essential to how I work. My only complaint is the pricing could be more competitive. Five stars — no hesitation.
D
★★★★★
1 years ago
Useful and reliable
Genuinely useful — glad I tried it. My team adopted this immediately after I shared it with them. The mobile experience could use some work. Definitely worth trying.
J
★★★★★
1 years ago
Incredible — highly recommend
Worth every penny. The customization options let me tailor it to my exact workflow. Would recommend to anyone in my industry.
Y
★★★★★
1 years ago
Okay product, not amazing
Does the job, nothing more. Pricing is fair for the value you get. The recent updates have addressed most of my initial concerns.
L
★★★★★
1 years ago
The best tool I've used
Blown away by the quality. The recent updates have addressed most of my initial concerns. I've tried 5 similar tools and this one is clearly the best in class. The output quality surprised me — it actually sounds human.
B
★★★★★
1 years ago
Decent but has room to grow
Average experience, average results. Performance is fast — no noticeable latency even on large inputs.
R
★★★★★
1 years ago
Really good — a few things to improve
Works really well for my use case. The outputs require minimal editing — saves so much back-and-forth. A few missing integrations I'd like to see added.
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